Customer service & CRM · Shopify Plus

Customer Support for Shopify Plus

Customer Support built for Shopify Plus

Friendly, fast customer support across marketplace messages, email, live chat and phone. On Shopify Plus, our customer service & crm specialists adapt the work to how the platform operates — its rules, search, customers and fees — so your store performs. Shopify’s enterprise plan with checkout extensibility, B2B, automation and multi-store.

Checkout extensibility
B2B and wholesale
Shopify Flow and Launchpad
Expansion stores

What’s included for Shopify Plus

Delivered by our customer service & crm team, tailored to Shopify Plus.

Inbox and message handling

Live chat cover

Phone support (optional)

Macros and knowledge base

Escalation rules

Weekly support report

How it works

How we deliver customer support on Shopify Plus

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Customer Support for Shopify Plus — pricing

Starter

Up to 300 tickets / month, weekdays

£299

per month · excl. VAT

Inbox and message handling
Live chat cover
Phone support (optional)
12h response target

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £299/mo (excl. VAT): Starter £299 per month, Growth £649 per month, Enterprise £1,295 per month. Custom quotes are available for larger catalogues and multiple channels.