Customer service & CRM

A-to-Z, Claims & Disputes

Expert claims & disputes for UK sellers

A-to-z guarantee claims, chargebacks, cases and disputes handled quickly and documented properly. Response times, feedback scores and claim rates feed directly into marketplace rankings. Our trained support agents answer customers in your brand voice, resolve disputes fairly and turn happy buyers into reviews and repeat customers.

Claim and case monitoring
Evidence collection
Response drafting
Chargeback representation

Choose your marketplace or platform

Claims & Disputes is available on 86 channels. Select one to see what’s included and how we adapt it.

Amazon UK. Claims & Disputes for Amazon UK: The UK’s largest online marketplace, with Prime shoppers, FBA logistics and a powerful advertising platform.

View service & pricing

Claims & Disputes that delivers measurable results

<12h

Target first response on marketplace messages

7 days

Cover available on higher tiers

100%

Conversations logged and reportable

What’s included in claims & disputes

Scope depends on your plan — see the pricing tiers below.

Claim and case monitoring

Evidence collection

Response drafting

Chargeback representation

Outcome tracking

Prevention recommendations

How it works

Our claims & disputes process

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Claims & Disputes pricing

Choose a plan or ask for a custom quote. Prices in GBP, excluding VAT.

Starter

1 account, weekly checks

£149

per month · excl. VAT

Claim and case monitoring
Evidence collection
Response drafting
Monthly report

Choose Starter

Available for 86 marketplaces and platforms, including:

“We value Farioxa’s commitment to our online business. Their helpful approach gives us support as we build and develop the brand.”

Waqise Store

Read all 22 client reviews

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Monthly tiers based on expected volume, with a per-ticket rate above your allowance. See the pricing section below.