Customer care that keeps metrics green
Response times, feedback scores and claim rates feed directly into marketplace rankings. Our trained support agents answer customers in your brand voice, resolve disputes fairly and turn happy buyers into reviews and repeat customers.
What we offer
Support, reputation and retention
Email, chat and phone support, reviews and feedback, claims and disputes, CRM and loyalty — all with clear service levels.
Get in touch-
Customer Support
Friendly, fast customer support across marketplace messages, email, live chat and phone.
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Reviews Management
Policy-compliant review requests, feedback monitoring and responses that build trust and ratings.
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Claims & Disputes
A-to-z guarantee claims, chargebacks, cases and disputes handled quickly and documented properly.
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CRM Set-up
Helpdesk and CRM tools set up so every conversation, order and customer is in one place.
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Loyalty Programmes
Points, referrals, subscriptions and VIP tiers that turn first-time buyers into repeat customers.
How we deliver customer service & crm
A clear, repeatable process with agreed deliverables at every stage.
01. Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02. Respond
Agreed response times across email, chat, messages and phone.
03. Resolve
Returns, claims and disputes handled within policy and logged.
04. Improve
Monthly insight report on contact reasons, sentiment and product issues.
“Farioxa provides a connected approach to managing our online business. Their professional support helps us organise priorities and consider opportunities.”
RU International Group
The channels our specialists work on every day
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How to structure Amazon UK PPC campaigns for profit in 2026
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GPSR explained: what UK and EU marketplace sellers must do now
The EU General Product Safety Regulation has applied since 13 December 2024. What UK sellers shipping to the EU or Northern Ireland need on products and listings.
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TikTok Shop UK: the launch checklist for brands
What UK brands need before launching on TikTok Shop: eligibility, listing rules, shipping standards, creators, LIVE, GMV Max ads and fees, plus a step-by-step checklist.
Read moreCustomer Service & CRM pricing at a glance
Every service has Starter, Growth and Enterprise plans in GBP (excl. VAT).
| Service | Starter | Growth | Enterprise | Link |
|---|---|---|---|---|
| Customer Support | £299per month | £649per month | £1,295per month | |
| Reviews Management | £149per month | £349per month | £695per month | |
| Claims & Disputes | £149per month | £349per month | £695per month | |
| CRM Set-up | £395one-off | £895one-off | £1,995one-off | |
| Loyalty Programmes | from £495one-off | from £1,195one-off | from £2,495one-off |
Fresh advice for sellers and brands
Ready to start?
Tell us where you sell today and where you want to be — we’ll recommend the right mix of services.
Let’s work together