Customer service & CRM · Faire

Customer Support for Faire

Customer Support built for Faire

Friendly, fast customer support across marketplace messages, email, live chat and phone. On Faire, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A wholesale marketplace connecting independent retailers with brands — source for your shop or sell your brand wholesale.

Brands sell wholesale to independent retailers
Retailers source with flexible terms
Insider and promotion programmes
Brand portal and referral links

What’s included for Faire

Delivered by our customer service & crm team, tailored to Faire.

Inbox and message handling

Live chat cover

Phone support (optional)

Macros and knowledge base

Escalation rules

Weekly support report

How it works

How we deliver customer support on Faire

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Customer Support for Faire — pricing

Starter

Up to 300 tickets / month, weekdays

£299

per month · excl. VAT

Inbox and message handling
Live chat cover
Phone support (optional)
12h response target

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £299/mo (excl. VAT): Starter £299 per month, Growth £649 per month, Enterprise £1,295 per month. Custom quotes are available for larger catalogues and multiple channels.