Customer service & CRM · Shopify Plus

CRM Set-up for Shopify Plus

CRM Set-up built for Shopify Plus

Helpdesk and CRM tools set up so every conversation, order and customer is in one place. On Shopify Plus, our customer service & crm specialists adapt the work to how the platform operates — its rules, search, customers and fees — so your store performs. Shopify’s enterprise plan with checkout extensibility, B2B, automation and multi-store.

Checkout extensibility
B2B and wholesale
Shopify Flow and Launchpad
Expansion stores

What’s included for Shopify Plus

Delivered by our customer service & crm team, tailored to Shopify Plus.

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)

Channel and inbox connections

Automations and tags

Templates and macros

Customer data sync

Team training

How it works

How we deliver crm set-up on Shopify Plus

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

CRM Set-up for Shopify Plus — pricing

Starter

1 channel / site

£395

one-off · excl. VAT

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)
Channel and inbox connections
Automations and tags
Set-up and documentation

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £395 (excl. VAT): Starter £395 one-off, Growth £895 one-off, Enterprise £1,995 one-off. Custom quotes are available for larger catalogues and multiple channels.