Customer service & CRM · ManoMano

CRM Set-up for ManoMano

CRM Set-up built for ManoMano

Helpdesk and CRM tools set up so every conversation, order and customer is in one place. On ManoMano, our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A specialist marketplace for DIY, home improvement and garden products.

DIY and garden specialists
Pro (B2B) buyer channel
Sponsored product ads
Multi-country EU reach

What’s included for ManoMano

Delivered by our customer service & crm team, tailored to ManoMano.

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)

Channel and inbox connections

Automations and tags

Templates and macros

Customer data sync

Team training

How it works

How we deliver crm set-up on ManoMano

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

CRM Set-up for ManoMano — pricing

Starter

1 channel / site

£395

one-off · excl. VAT

Tool selection (eDesk, Gorgias, Zendesk, HubSpot)
Channel and inbox connections
Automations and tags
Set-up and documentation

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £395 (excl. VAT): Starter £395 one-off, Growth £895 one-off, Enterprise £1,995 one-off. Custom quotes are available for larger catalogues and multiple channels.