Reinstatement built for OnBuy
Get suspended accounts and listings back with a clear root-cause analysis and a properly written plan of action. On OnBuy, our account setup & compliance specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A fast-growing UK-founded marketplace with competitive fees and a broad general-merchandise catalogue.
- Catalogue-based listings
- Competitive commission rates
- Sponsored product advertising
- Good second channel after Amazon and eBay
What’s included for OnBuy
Delivered by our account setup & compliance team, tailored to OnBuy.
Notice and account review
Root-cause investigation
Plan of Action drafting
Supporting document preparation
Submission and follow-up
Prevention plan
How it works
How we deliver reinstatement on OnBuy
- 01 Audit
Review your business details, documents, brand assets and current account status.
- 02 Prepare
Collect and format documents, write applications and set up the right account structure.
- 03 Submit
Applications, verifications, trademark filings and appeals submitted and tracked.
- 04 Protect
Ongoing health monitoring, alerts and fast responses to policy notices.
Pricing
Reinstatement for OnBuy — pricing
Starter
Listing-level appeal
£299
one-off · excl. VAT
- Notice and account review
- Root-cause investigation
- Plan of Action drafting
- 1 submission
Growth
Account suspension appeal
£595
one-off · excl. VAT
- Notice and account review
- Root-cause investigation
- Plan of Action drafting
- Supporting document preparation
- Submission and follow-up
- Up to 3 submissions
Enterprise
Complex / multi-issue reinstatement
£1,195
one-off · excl. VAT
- Notice and account review
- Root-cause investigation
- Plan of Action drafting
- Supporting document preparation
- Submission and follow-up
- Prevention plan
- Unlimited submissions until resolved
Assessment is free. We tell you honestly if we think an appeal is unlikely to succeed. All prices are in GBP and exclude VAT at 20%.
Need something different? Ask for a custom quoteFrequently asked questions
Usually company registration details, ID for the account holder, a recent utility or bank statement, and your brand assets. We send a checklist tailored to OnBuy on day one.
No agency can honestly guarantee a marketplace decision. What we guarantee is a properly prepared, policy-aligned submission and clear advice on your realistic chances before you pay for appeal work.
We prepare and manage filings with the UKIPO, EUIPO and USPTO, working with qualified trademark attorneys where legal representation is required. Official office fees are passed through at cost.
We provide guidance and prepare the information you need; registrations are made in your name, and we can introduce accredited accountants where formal tax advice is needed.
Plans start from £299 (excl. VAT): Starter £299 one-off, Growth £595 one-off, Enterprise £1,195 one-off. Custom quotes are available for larger catalogues and multiple channels.