Customer service & CRM · Next (LABEL & partner brands)

Reviews Management for Next (LABEL & partner brands)

Reviews Management built for Next (LABEL & partner brands)

Policy-compliant review requests, feedback monitoring and responses that build trust and ratings. On Next (LABEL & partner brands), our customer service & crm specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. Next sells third-party brands through its LABEL and partner programmes alongside its own range.

Selective brand partnerships
Strong UK customer base
Fashion, beauty and home
Wholesale or partner models

What’s included for Next (LABEL & partner brands)

Delivered by our customer service & crm team, tailored to Next (LABEL & partner brands).

Compliant review-request set-up

Feedback and review monitoring

Public responses

Policy-violation removal requests

Root-cause reporting

Rating trend report

How it works

How we deliver reviews management on Next (LABEL & partner brands)

01 Onboard
Learn your products, policies and tone of voice; build macros and FAQs.
02 Respond
Agreed response times across email, chat, messages and phone.
03 Resolve
Returns, claims and disputes handled within policy and logged.
04 Improve
Monthly insight report on contact reasons, sentiment and product issues.

Pricing

Reviews Management for Next (LABEL & partner brands) — pricing

Starter

1 account, weekly checks

£149

per month · excl. VAT

Compliant review-request set-up
Feedback and review monitoring
Public responses
Monthly report

Choose Starter

Frequently asked questions

Our standard target is a first response within 12 hours on marketplace messages, with faster options and weekend cover on higher tiers.

Yes. Agents use your brand voice and email signatures, following an agreed playbook and escalation rules.

We work inside your existing tool (for example eDesk, Gorgias, Zendesk or Freshdesk) or set one up for you.

We never manipulate reviews. We request removal only where reviews break the channel’s policies, and focus on fixing the causes and earning genuine positive feedback.

Plans start from £149/mo (excl. VAT): Starter £149 per month, Growth £349 per month, Enterprise £695 per month. Custom quotes are available for larger catalogues and multiple channels.