Operations & fulfilment · Folksy

Returns Management for Folksy

Returns Management built for Folksy

Returns policies, processing and refunds handled consistently — with reasons tracked so problems get fixed. On Folksy, our operations & fulfilment specialists adapt the work to how the marketplace operates — its rules, search, customers and fees — so your account performs. A UK marketplace for handmade goods and craft supplies made by British makers.

UK makers only
Handmade and craft focus
Simple fee structure
Good complement to Etsy

What’s included for Folksy

Delivered by our operations & fulfilment team, tailored to Folksy.

Returns policy set-up

Return authorisation handling

Refund processing

Returned-stock grading

Return-reason analysis

Monthly returns report

How it works

How we deliver returns management on Folksy

01 Map
Document your current stock flow, suppliers, warehouses, carriers and tools.
02 Plan
Reorder points, fulfilment model and shipping rules designed for each channel.
03 Run
Daily operations, shipments and exceptions handled by your operations manager.
04 Review
Monthly review of stock health, fulfilment costs and delivery performance.

Pricing

Returns Management for Folksy — pricing

Starter

Up to 100 orders / week or 100 SKUs

£249

per month · excl. VAT

Returns policy set-up
Return authorisation handling
Refund processing
Weekly report

Choose Starter

Frequently asked questions

It depends on your product size, margin, velocity and the delivery promise Folksy rewards. We model the cost of each option and recommend one in writing.

Yes. We coordinate with your current partners, and can introduce vetted UK prep centres, 3PLs and carriers if you need them.

Linnworks, ChannelAdvisor, Sellbrite, Veeqo, Brightpearl and similar tools, as well as native marketplace integrations.

Yes. We set clear returns rules, process return requests and claims, and report on return reasons so product issues get fixed.

Plans start from £249/mo (excl. VAT): Starter £249 per month, Growth £495 per month, Enterprise £995 per month. Custom quotes are available for larger catalogues and multiple channels.